Política de envío

SHIPPING POLICY

§ 1. GENERAL INFORMATION

This Shipping Policy defines the rules for delivery of products purchased in the online store www.animaart.shop operated by:

Anima & Art Spółka z ograniczoną odpowiedzialnością (Limited Liability Company)
Address: ul. Drwęcka 1A/5, 87-400 Golub-Dobrzyń, Poland
Tax ID (NIP): 5030092914
Statistical No. (REGON): 543068760
National Court Register No. (KRS): 0001201746
Email: animaart@animaart.shop, info@animaart.shop
Phone: +48 787 906 999  

§ 2. DELIVERY AREA

We deliver to:
- Poland
- European Union
- Other countries (according to available options in the Store)

Available delivery methods and their costs are displayed when placing an order.

§ 3. ORDER PROCESSING TIME

IMPORTANT: Delivery times vary depending on product type and destination:

STANDARD LED MIRRORS:
- Preparation time: 1-3 business days from payment confirmation
- Delivery time Poland: 2-5 business days
- Delivery time EU: 5-10 business days
- Delivery time outside EU (e.g., USA): 10-21 business days
- Total time: 3-8 business days (Poland), 6-13 business days (EU)

CUSTOMIZED/PERSONALIZED MIRRORS (non-standard shapes, custom designs):
- Preparation time: up to 14 business days from payment confirmation
- Delivery time Poland: 2-5 business days
- Delivery time EU: 5-10 business days
- Delivery time outside EU: 10-21 business days
- Total time: up to 14 business days (Poland), up to 24 business days (EU), up to 35 business days (international)

The customer will be informed about the expected delivery time before order confirmation.

§ 4. DROPSHIPPING MODEL

We operate on a dropshipping basis with our manufacturing partner:
- Warehouse and shipping address: Drwęcka 1A/5, 87-400 Golub-Dobrzyń, Poland
- Company registered office: ul. Drwęcka 1A/5, 87-400 Golub-Dobrzyń, Poland

All products are shipped directly from our manufacturer's warehouse in Golub-Dobrzyń. This ensures the highest quality control and fastest processing times.

§ 5. SHIPPING COSTS

Shipping costs are calculated automatically when placing an order and depend on:
- Selected delivery method
- Weight and dimensions of the shipment
- Destination country

Exact shipping costs are displayed before order finalization.

§ 6. DELIVERY METHODS

We offer the following delivery methods:
- Courier (delivery to the specified address)
- Parcel lockers
- Postal shipment
- Other methods available in the Store

§ 7. TRACKING YOUR SHIPMENT

After shipping your order, you will receive a tracking number via email that allows you to track the delivery status on the carrier's website.

§ 8. RECEIVING THE SHIPMENT

The customer is required to check the condition of the shipment in the presence of the courier. In case of damage to the packaging or product:
- Prepare a damage report with the courier
- Immediately inform the Seller: animaart@animaart.shop or +48 787 906 999
- Send photos of the damaged shipment

§ 9. INTERNATIONAL SHIPMENTS

For international deliveries, additional customs duties, import taxes, or other administrative fees may apply.

The customer is responsible for all additional customs and tax fees related to importing goods to the destination country.

The Seller is not responsible for delays caused by customs procedures.

§ 10. CONTACT

For questions regarding shipping, please contact:
- Email: animaart@animaart.shop, info@animaart.shop
- Phone: +48 787 906 999
- Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (CET)