Shipping & Returns

SHIPPING & RETURNS POLICY

§ 1. GENERAL INFORMATION

This Shipping Policy defines the rules for delivery of products purchased in the online store www.animaart.shop operated by:

Anima & Art Spółka z ograniczoną odpowiedzialnością (Limited Liability Company)
Address: ul. Drwęcka 1a/5, 87-400 Golub-Dobrzyń, Poland
Tax ID (NIP): 5030092914
Statistical No. (REGON): 543068760
National Court Register No. (KRS): 0001201746
Email: animaart@animaart.shop, info@animaart.shop
Phone: +48 696 525 253

§ 2. DELIVERY AREA

We deliver to:

  • Poland
  • European Union
  • Other countries (according to available options in the Store)

Available delivery methods and their costs are displayed when placing an order.

§ 3. ORDER PROCESSING TIME

IMPORTANT: Delivery times vary depending on product type and destination:

Standard LED Mirrors:

  • Preparation time: 1-3 business days from payment confirmation
  • Delivery time Poland: 2-5 business days
  • Delivery time EU: 5-10 business days
  • Delivery time outside EU (e.g., USA): 10-21 business days
  • Total time: 3-8 business days (Poland), 6-13 business days (EU)

Customized/Personalized Mirrors (non-standard shapes, custom designs):

  • Preparation time: up to 14 business days from payment confirmation
  • Delivery time Poland: 2-5 business days
  • Delivery time EU: 5-10 business days
  • Delivery time outside EU: 10-21 business days
  • Total time: up to 14 business days (Poland), up to 24 business days (EU), up to 35 business days (international)

The customer will be informed about the expected delivery time before order confirmation.

§ 4. DROPSHIPPING MODEL

We operate on a dropshipping basis with our manufacturing partner:

  • Warehouse and shipping address: 132, 88-190 Barcin-Wieś, Poland
  • Company registered office: ul. Drwęcka 1a/5, 87-400 Golub-Dobrzyń, Poland

All products are shipped directly from our manufacturer's warehouse in Barcin-Wieś. This ensures the highest quality control and fastest processing times.

§ 5. SHIPPING COSTS

Shipping costs are calculated automatically when placing an order and depend on:

  • Selected delivery method
  • Weight and dimensions of the shipment
  • Destination country

Exact shipping costs are displayed before order finalization.

§ 6. DELIVERY METHODS

We offer the following delivery methods:

  • Courier (delivery to the specified address)
  • Parcel lockers
  • Postal shipment
  • Other methods available in the Store

§ 7. TRACKING YOUR SHIPMENT

After shipping your order, you will receive a tracking number via email that allows you to track the delivery status on the carrier's website.

§ 8. RECEIVING THE SHIPMENT

The customer is required to check the condition of the shipment in the presence of the courier. In case of damage to the packaging or product:

  • Prepare a damage report with the courier
  • Immediately inform the Seller: animaart@animaart.shop or +48 696 525 253
  • Send photos of the damaged shipment

§ 9. INTERNATIONAL SHIPMENTS

For international deliveries, additional customs duties, import taxes, or other administrative fees may apply.

The customer is responsible for all additional customs and tax fees related to importing goods to the destination country.

The Seller is not responsible for delays caused by customs procedures.

§ 10. RIGHT OF WITHDRAWAL (30-DAY RETURN POLICY)

In accordance with applicable law, the Consumer has the right to withdraw from the contract without giving any reason within 30 days from the date of receipt of the goods.

To exercise the right of withdrawal, contact us:

  • Email: animaart@animaart.shop or info@animaart.shop
  • Phone: +48 696 525 253
  • In writing to: ul. Drwęcka 1a/5, 87-400 Golub-Dobrzyń, Poland

Return address (manufacturer's warehouse):
132, 88-190 Barcin-Wieś, Poland

Returns are FREE - The Seller covers the cost of returning the product within the 30-day withdrawal period.

§ 11. RETURN CONDITIONS

The returned goods should be:

  • Unused and in unchanged condition
  • In original packaging
  • Complete (with all components and accessories)

§ 12. REFUND

The Seller will refund all payments received from the Customer, including delivery costs (except additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller).

The refund will be made immediately, no later than within 14 days from the date of receipt of the Customer's withdrawal statement.

§ 13. 5-YEAR WARRANTY

The Seller grants a 5-year warranty on mirrors sold in the Store, calculated from the date of purchase.

The warranty covers manufacturing defects only:

  • Power supply damage
  • LED diode (lighting) damage
  • Switch damage

The warranty does not cover:

  • Mechanical damage (cracks, scratches)
  • Damage resulting from improper use
  • Damage resulting from incorrect installation
  • Normal wear and tear
  • Damage resulting from force majeure

Warranty returns address: 132, 88-190 Barcin-Wieś, Poland
The Seller covers the cost of returning the product under warranty.

§ 14. CONTACT

For questions regarding shipping and returns, please contact:

  • Email: animaart@animaart.shop, info@animaart.shop
  • Phone: +48 696 525 253
  • Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (CET)